Terms & Conditions

Background

Remote Chapters is a brand that markets and delivers a digital nomad experience at properties around the world. Remote Chapters handles the marketing and onsite event programme. The location of your accommodation (forthwith referred to as "Property"), is ultimately responsible for the receipt of payment and delivery of all other elements of the Remote Chapters experience. This includes, but is not limited to, accommodation, food & beverage services, Property facilities (e.g. pool, bar, gym), internet, cleaning, and utilities. Remote Chapters is not responsible for lost or stolen items or the actions of Property staff.

These Booking Conditions and any other written information we bring to your attention before confirming your booking, apply to your booking with Property in relation to your stay. Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

Remote Chapters LLC acts as a marketing agent for bookings of the Property. When you make a booking, you are entering into a contract with the Property, not with Remote Chapters itself. We accept no responsibility for the acts or omissions of the Property or for the services provided by the Property. The Property's terms & conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking.

Included in Your Booking

The following are included in the room price:

• Your accommodation at the Property
• Access to communication with Remote Chapters staff
• Property amenities as outlined by the Property. Examples may include pool access, cleaning, gym, and bicycles
• Complementary events organised as part of our community programme (yoga, workshops, and certain social activities)

Extras

The following are subject to an additional fee. Please notify us in advance of booking if you have any questions:

• Any additional guests staying with you that we are not made aware of at the time of booking. This includes those staying overnight, or for a shorter amount of time than the total length of stay.
• Excursions (costs will be stated in advance of booking)
• Any spa therapies and treatments
• All food and Beverage unless otherwise stated

Fees & Service Charges

All bookings are subject to at least a 4% booking charge. The Property may have additional taxes and fees.

Internet

We make every effort to ensure that the Property provides a stable internet connection. However, infrequent service interruptions may occur and we cannot be held accountable for disruptions beyond our control.

In instances where there is an outage, we have local sim cards that will get the Wi-Fi up and running quickly. It is your duty to inform us in the event of any service interruption otherwise we may be unable to assist.

You also warrant that you will not use the internet for any nefarious or illegal purposes.

Onsite Communication: Slack

We use Slack as the primary approach to communication onsite and email in advance and subsequent to your visit. We encourage you to use Slack to receive all communication. If you are unable to use Slack, you may not have access to event and programme information. By proceeding with your booking you acknowledge that we communicate all event information and programme activity this way and you will notify us in advance if there is any reason why you cannot access Slack.

Slack is a group messaging platform and you acknowledge that you will use it in a reasonable manner which does not offend or disrespect any other user. We reserve the right to remove you from Slack in the event of unreasonable behaviour.

Cancellation Policy

Any cancellation of reservations or portions of reservations MUST be received in writing.

Bookings made after August 19th, 2024:

• 90 days or more prior to arrival = The amount of the deposit made, minus 20% cancellation fee of total trip price (before discounts) + US$100 processing fee.
• 0 - 90 days prior to arrival = No refund
• No show = No refund

Due to the above it is HIGHLY recommended that all clients purchase "trip cancellation insurance" in order to cover a possible cancellation of 90 days or less of your itinerary.

Your Behaviour

All guests staying with us are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests. If in our opinion, or in the opinion of any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or unreasonable annoyance to any of our other guests or any third party or damage to property, we reserve the right to terminate your booking arrangements immediately.

Payment Terms

To confirm your participation in a Chapter, a non-refundable deposit of 50% of the total trip cost is required at the time of reservation. The remaining balance must be paid in full no later than 60 days prior to the trip start date. Failure to complete payment by this deadline will result in the automatic cancellation of your booking.